Workshop Information

Tuesday, June 7, 2005

2:00pm - 3:00pm

GSA Fleet - What's On Your Mind:
Come listen to the Director of GSA Fleet, Bill Webster, talk about GSA Fleet - where it's going and what it's doing to better serve its customers. Bill will also discuss vehicle safety and the toll that accidents take in both financial and human terms. This is a great opportunity to ask questions on any topic related to GSA Fleet.

Speaker:
Denise Lenar

Vehicle Acqisitions through AutoChoice
This workshop will provide a comprehensive overview of how to buy vehicles from GSA, topics to include the changes to contract types, order placement process for SOP/MAS, and contract administration helpful tips. GSA Automotive's AutoChoice, on line ordering program will be demonstrated and will step customers through the process of configuring, comparing prices, ordering vehicles and check status of ordered vehicles.

Speakers:
Denise Banks, GSA
Gina Jordan, GSA
Joan Summers, GSA

Maintenance Management 101 & Shop Management Techniques

Maintenance Management 101

This workshop will provide the audience with a solid understanding of the principles surrounding effective maintenance management.  We will discuss and evaluate maintenance and repair concepts, service and breakdowns, managing repair costs, vehicle purchasing and replacement programs, workforce and staffing issues, the shop facility and upgrades, and cost management. To help assure maximum interest and results, the session will be as interactive as time allows, with attendee input, questions, comments and ideas welcomed.

Shop Management Techniques

During this workshop, attendees will learn about the essential elements of effective shop operations -- maintenance management using time proven techniques; the role of recordkeeping; preventive maintenance versus running repair; breakdowns and how to manage them; analyzing the typical costs associated with shop operations; identifying shop and maintenance efficiencies and controls.; managing with employee productivity in mind and understanding compliance with regulations. The session will allow for student input and an expansion of the discussion of ideas of most interest to attendees.

Speaker:

John Burkert, EFleet Mgmt, Inc.

FAST Overview and User Training Session
The Federal Automotive Statistical Tool (FAST) is the mandatory system
of record used by all Federal government agencies to report data about
their motor vehicle fleet for use by the General Services Administration
(GSA), the Department of Energy (DOE), the Energy Information Agency
(EIA), and the Office of Management and Budget (OMB) in meeting a
variety of regulatory reporting requirements. This session will provide
a brief overview of the system, followed by an introductory training
session intended to familiarize users new to FAST reporting with the
system, the data collected, the various input forms and output reports
available through the FAST system. Underpinning all of this information
will be a focus on how new users can help ensure that the fleet-related
data collected by the FAST system is as complete, consistent, and
accurate as possible.

Speakers:

Mike Moses, GSA

Shabnam Fardanesh, Dept. of Energy

Cynthia Sirk, Dept. of Energy

Dave McGrath, INEEL

Jeff Cadwell, INEEL

Exchange Sale: A Policy Perspective

Agencies that use the exchange/sale authority find that they can really stretch their procurement funds to acquire additional vehicles.  All fleet managers should be aware of this ability to use sales proceeds or exchange allowances to acquire assets, especially in these times of tightening budgets.  This session will provide an overview of what can and cannot be done with this authority, and the policies and procedures surrounding the exchange/sale authority.

Speaker:

Robert Holcombe, GSA

Pardon Me, Your Attitude is Showing: A Different Approach to Customer Service

The things which matter most in the customer satisfaction business are the specific actions and techniques your organization employs to demonstrate your commitment to your customer. Think about your situation for a moment. How well do your daily actions demonstrate your commitment to your customer's happiness? Do you spend more time telling customers how much you care? Or actually working to solve their problems? No matter how good you may think you currently are at satisfying and keeping customers, your level of customer service can still be vastly improved. Now, learn to see yourself and your organization as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications. The powerful improvements you can make in your customer relations are nearly endless when you incorporate the proven information you'll find in this session into your own organization.

Speaker:

Darren Gomez, GSA

Why use a Cost Charge-Back System?

Session will review how to develop a charge-back system and the management and cost-control benefits from implementing such a system.

Speaker:

Paul Lauria, Mercury Associates

Tuesday, June 7, 2005

3:30pm - 5:00pm

GSA Fleet - Solutions to Carry You Into the Future:
Learn about state-of-the-art solutions that GSA Fleet offers to meet the broadening spectrum of customer needs. Topics include inventory management, maintenance management, accident management, vehicle monitoring, GPS systems, and NLETS.

Speakers:
Claudia Miks, GSA Fleet
Scott Stockton, GSA Fleet

"How Vehicle Acquisition has Changed-The Buying Experience"

The detailed process of how to buy vehicles from GSA. Topics to include: the changes to contract types, order placement process for SOP/MAS, and contract administration helpful tips.

Speaker:

Denise Banks, GSA

Maintenance Management 101 & Shop Management Techniques (continued)

Maintenance Management 101

This workshop will provide the audience with a solid understanding of the principles surrounding effective maintenance management.  We will discuss and evaluate maintenance and repair concepts, service and breakdowns, managing repair costs, vehicle purchasing and replacement programs, workforce and staffing issues, the shop facility and upgrades, and cost management. To help assure maximum interest and results, the session will be as interactive as time allows, with attendee input, questions, comments and ideas welcomed.

Shop Management Techniques

During this workshop, attendees will learn about the essential elements of effective shop operations -- maintenance management using time proven techniques; the role of recordkeeping; preventive maintenance versus running repair; breakdowns and how to manage them; analyzing the typical costs associated with shop operations; identifying shop and maintenance efficiencies and controls.; managing with employee productivity in mind and understanding compliance with regulations. The session will allow for student input and an expansion of the discussion of ideas of most interest to attendees.

Speaker:

John Burkert, EFleet Mgmt, Inc.

FAST Data Quality: What's Wrong With My Data and What Should I Do About It?
The Federal Automotive Statistical Tool (FAST) is used by all Federal
government agencies to report data about their motor vehicle fleet for
use by GSA, DOE, EIA, and OMB. With five years of data now present in
the FAST system, the need for improving the "quality" of the data
submitted by the Federal agencies and then published by a variety of
government organizations is apparent. This session is intended for FAST
users of all levels, and will highlight some of the key areas where FAST
data quality (consistency, completeness, accuracy) needs to be improved.
It will focus on helping you identify and resolve data quality issues
within the data for which you are responsible. This session will be
partially a training session, and partially a facilitated dialog and
sharing of user experiences among the FAST management, the FAST system's maintenance team, agency administrators, and fleet-level users with goal of raising the awareness of the challenges related to improving the
overall quality of FAST data, and providing concrete guidance on meeting
those challenges.

Speakers:

Mike Moses, GSA

Shabnam Fardanesh, Dept. of Energy

Cynthia Sirk, Dept. of Energy

Dave McGrath, INEEL

Jeff Caldwell, INEEL

How to do Business with the Federal Government – Special Workshop for Exhibitors:                

GSA’s Multiple Award Schedules (MAS) cover a vast array of commercial items and services that allow federal customers to acquire more than four million services and products directly from more than 8,600 commercial suppliers.  Do you want to become a MAS contractor?  Are you already a MAS contractor but have questions?  In this interactive workshop you’ll learn how to get started, how to submit an offer in response to a solicitation, how MAS contracts are awarded, and other helpful hints to assist you.

Speaker:

Willie R. Heath

GSA AuctionsTM: Your Internet Disposal Solution:  

GSA Auctions®: Your Internet Disposal Solution: This workshop will be a
Q-&-A Panel conducted "Talk Show Host" style with a moderator. The
panelists are two managers from the GSA surplus and exchange/sale property sales program. After a brief overview of the program, there will be an open forum for questions and discussions from the audience relating to
Property Management.

Speakers:

Lynne Price, GSA

Cheryl Hall, GSA

Fleet Management vs. Asset Management Systems

Session will review the characteristics of each system choice for fleet management purposes, strengths and weakness of the respective systems, and examples of “gaps” that an asset management system may have relative to federal agency fleet management business needs

Speakers:

Paul Lauria, Mercury Associates

Adlore Chaudier, Mercury Associates

Wednesday, June 8, 2005

10:30am - 12:00pm

Speaker:
Kevin Gibson, GSA Fleet

Light Trucks

2006 Vehicle Standards

307 Light Truck Cab Chassis, Service and Utility Bodies

Ambulances

GSA Automotive Engineering & Commodity Management staff will review the newly minted 2006 Federal Vehicle Standards that will be used for the contract renewal for the 2006 ordering season. We will review new items, new features, new models, discontinued models and other significant changes. We will recap the new development and coordination process implemented this year.

Speakers:

John McDonald

FIFinance & Costing Strategies 

During this workshop, the audience will learn about key financial management strategies and budgeting techniques to improve the bottom line of the fleet operation.  This session will focus on integrating fleet and government financial goals in a manner that maximizes value and worth to an organization.  Key elements of the session will include an enhanced understanding of cash flow, common fleet budgeting techniques, creating new avenues for cost reductions and assessing their impact, and a review of some key cost analysis techniques.  With the results of these methods, managers should be better able to communicate fleet value to management, explain the importance of the business process plan in achieving maximum financial benefit, and how to enhance service and cash flow.

Speaker:

Joe Hanna, Ph.D., EFleet Mgmt. Inc.

Basic Fleet Management

Come learn what it takes to have a successful fleet management program.  This 2-part session will present a summary of essential fleet management policies and practices, from vehicle acquisition to disposal.  Special emphasis will be provided on laws and regulations, current fleet review initiatives, and mandatory reporting requirements.  Although designed for the new Fleet Manager, the course will be beneficial to anyone involved in the fleet management process, including supervisors and budget officials.  The sessions will be presented in an informal and interactive tone, so be sure to bring along your questions, best practices, and problem issues on any fleet-related topic

Speaker:

Mike Moses, GSA

Vehicle Selection Process

GSA Automotive Engineering & Commodity Management staff will cover the fundamentals of how we identify and capture the needs and expectations of customers. How we translate those needs and expectations into firm requirements and delivered vehicles. This discussion is based upon newly implemented methods and management tools used for our non-standard programs. We will then discuss how these methods and tools can be transferred and applied to the standard vehicle selection process.

Speaker:

Russell Miller, GSA Automotive

Employee Relations for Front-Line Supervisors

Most problems with productivity, employee relations and problematic attitudes can be best managed if addressed early and competently. This workshop will focus on what supervisors need to know about employee relations; laws that set the framework; basic concepts of employee regulations such as EEO, FMLA, and ADA; the legal side; the application process, compliance, and violations; applying what the law demands in the workplace; and maintaining productive relationships.

Speaker:

John Burkert, EFleet Mgmt, Inc.

Fraud Prevention in Fuel Cards
With the continued downsizing of oversight resources - - governmental agencies need to take advantage of continuous monitoring techniques to identify transactions that have high risk.  For example, although the DoD has taken aggressive action to improve its purchase card program, the program still needs better implementation and oversight of management controls at the activity level.  Every dollar that is not spent prudently through purchase cards is a dollar that is not being spent to support the global war on terrorism. Establish effective review and approval processes.  Learn how to utilize human capital management to foster accountability and implement innovative monitoring procedures to eliminate fraud and abuse by applying business rules that identify transactions with high risk.

Speaker:

Pamela Verner, OIG DoD

Wednesday, June 8, 2005

2:00pm - 3:30pm

GSA Fleet - What's On Your Mind:
Come listen to the Director of GSA Fleet, Bill Webster, talk about GSA Fleet - where it's going and what it's doing to better serve its customers. Bill will also discuss vehicle safety and the toll that accidents take in both financial and human terms. This is a great opportunity to ask questions on any topic related to GSA Fleet.

Speaker:
William "Bill" Webster, GSA Fleet

AutoChoice

Using the internet to configure, compare prices and order vehicles.

Speaker:

Gina Jordan, GSA

Activity-Based Costing for Fleet Managers

This workshop will provide a comprehensive overview of activity-based costing (ABC) and how activity-based costing can lead to activity-based management (ABM) which will help fleets better manage the financial aspects of their operation.  The discussion will include the strengths of activity-based costing, the shortcomings of traditional cost accounting systems, and how activity-based costing techniques can be applied to fleet operations to improve management’s understanding of fleet cost structure and make-up.   The seminar will also provide a template for how to establish and implement an activity-based costing system, and the potential long-term benefits of applying activity-based costing and activity-based management techniques to a fleet operation.

Speaker:

Joe Hanna, Ph.D., EFleet Mgmt, Inc.

Basic Fleet Management (continued)

Come learn what it takes to have a successful fleet management program.  This 2-part session will present a summary of essential fleet management policies and practices, from vehicle acquisition to disposal.  Special emphasis will be provided on laws and regulations, current fleet review initiatives, and mandatory reporting requirements.  Although designed for the new Fleet Manager, the course will be beneficial to anyone involved in the fleet management process, including supervisors and budget officials.  The sessions will be presented in an informal and interactive tone, so be sure to bring along your questions, best practices, and problem issues on any fleet-related topic

Speaker:

Mike Moses, GSA

Energy Policy Act: Where are we now?
This session will overview and describe how the Federal fleets are doing in compliance with the Executive Order and EPACT.  It will also describe how each agency is doing in relation to the others. GSA Fleet will be available to describe what vehicles are available to assist with compliance and the Defense Supply Center will discuss what fuels are available to help.

Speaker:
Shabnam Fardanesh, GSA
Katie Miller, GSA
Lindsey Hicks, Defense Energy Support Cente

Pardon Me, Your Attitude is Showing: A Different Approach to Customer Service

The things which matter most in the customer satisfaction business are the specific actions and techniques your organization employs to demonstrate your commitment to your customer. Think about your situation for a moment. How well do your daily actions demonstrate your commitment to your customer's happiness? Do you spend more time telling customers how much you care? Or actually working to solve their problems? No matter how good you may think you currently are at satisfying and keeping customers, your level of customer service can still be vastly improved. Now, learn to see yourself and your organization as others see you. Build excellent rapport and utilize easy ways to ensure crystal-clear, positive communications. The powerful improvements you can make in your customer relations are nearly endless when you incorporate the proven information you'll find in this session into your own organization.

Speaker:

Darren Gomez, GSA

Fleet Management Review Initiative

In June 2002, OMB requested each Executive-level federal agency to do an overall fleet review and reduce the size of their fleet.  Hear directly from OMB and OGP on the changes that have occurred, the status of the initiative now, and what changes are expected in the future.  Come hear where the federal fleet is headed in the future and how this will affect your fleet operation and your job as a fleet manager.

Speakers:

Connie Aaron, GSA

Jack Kelly, OMB

Thursday, June 9, 2005

8:30am - 10:00am